Do you have issues with shipping some goods to the right customer address? Or perhaps you are trying to revoke your Amazon seller account suspension?
The primary goal of any Amazon seller is to increase company sales and grow revenue with Amazon. But, having trouble with your seller account is no laughing matter.
Thankfully, Amazon has set up a systematic approach that allows sellers to reach them when the need arises.
Read on to know all about Amazon Seller Support and the various ways you can contact them.
The Amazon Seller Support is a dedicated team designed to help sellers handle and troubleshoot any queries or issues related to selling on Amazon. So how can Amazon Seller support help you?
The Amazon Seller Support can help you with:
You can easily go to the help section on your Amazon Seller Central account and select from a drop-down menu, the category that most describes your issue.
The basic way to contact the Seller Support team is using your Amazon Seller Central account. Here's a step by step guide to contacting the support team:
Step 1: Log into your Amazon Seller account
Step 2: Click on the Contact Us section and choose from the two options with which your problem is associated.
You will see these two options:
Step 3: Once you select an option, you will be directed to a page that provides a list of common queries. You can select any of these questions and get answers. However, if your query isn't listed, you can use the search bar to type in your question and search for answers.
Step 4: In a scenario where your question doesn't appear, click on “Other account issues” on the left pane.
Step 5: Once done, select the language you want to communicate in on the right pane.
Step 6: Below, you will see three tabs indicating three communication methods you can choose from. “Email, Phone and Chat”
If you click on the Email tab, you will be required to write your issue in a few lines and submit it. Typically, you will get a response within 24 hours.
If you click on the Phone tab, you can speak with an Amazon associate immediately. All you need to do is select your country and enter your contact number.
Once done, an associate will contact you, usually within seconds.
You can contact Amazon using various emails depending on your request. Here are a few emails for various categories:
Here are direct official emails depending on your issue:
If you are concerned about protecting your intellectual property, you can contact the right team using these emails:
You can send an email directly to the CEO of Amazon - Jeff Bezos. You want to keep the email short and straight to the point. While the CEO may not respond himself, your complaint will be sent to the appropriate manager.
Before speaking with an Amazon Seller Support associate, it is important to keep the following things in mind to communicate effectively and get your complaints addressed as soon as possible.
Having your Amazon Seller account suspended can be a major risk for your income and your reputation. It can also be equally stressful to handle.
Amazon might withdraw your selling privileges for one of three reasons: poor selling performance, violation of Amazon’s policies, and selling products that are restricted.
If you’ve had your account suspended, take a deep breath and go through the following tips to help you recover your account:
Having issues with your seller account while selling on Amazon can be frustrating. However, contacting the Amazon Seller Support team can make the experience a lot easier to deal with.
With the guide above, you should be able to get in touch with the Amazon seller support team and get those issues resolved as soon as possible.