March 23, 2026

Amazon FBM: Fulfillment By Merchant Explained

Over two billion people used online services or purchased goods online in 2020, pushing e-retail over 4.2 trillion dollars globally
Amazon FBM: Fulfillment By Merchant Explained
Amazon FBM: Fulfillment By Merchant Explained

Key takeaways:

  • Amazon FBM stands for Fulfillment by Merchant. It means that the seller is responsible for storing, packing, and shipping orders directly to customers, without using Amazon's fulfillment centers. 
  • FBM is a good option for sellers with large, heavy items that are costly to ship, low-volume sellers, sellers who have an existing fulfillment operation in place, or those selling products that require special handling.
  • To sell on Amazon FBM, create an Amazon seller account, create a product listing, set up your shipping settings, fulfill orders when they come in, and provide customer service and handle returns.

Have you ever wondered how products get to your doorstep so quickly when you shop on Amazon? The answer lies in how those products are fulfilled. Amazon offers two main ways to sell: FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant). In this guide, we'll look at what Amazon FBM is, its pros and cons, how to sell using FBM, and when FBM is better than FBA. 

What is Amazon FBM? 

Amazon FBM stands for Fulfillment by Merchant. It means that the seller is responsible for storing, packing, and shipping orders directly to customers, without using Amazon's fulfillment centers. Essentially, you're taking the role that Amazon's FBA service would otherwise play. 

While FBM requires more hands-on work, it offers more control over your business, especially for products that have specific storage or shipping requirements. 

What are the pros of Amazon FBM? 

Choosing Amazon FBM over FBA comes with several potential benefits. 

Reduced fees 

With FBM, you avoid the additional FBA fees. This includes the fulfillment fees that FBA charges per unit, and the monthly storage fees for storing your products at Amazon's fulfillment centers. 

More control 

With FBM, you have full control over your inventory and fulfillment process. You can choose where to store your inventory, how to pack and ship your products, and how to handle returns. 

Direct communication with customers 

While Amazon's Buyer-Seller Messaging is limited, FBM sellers have more opportunities for direct communication with customers, which can help build relationships and improve customer service. 

Better for unique or fragile items 

For products that require special handling or custom packaging, FBM might be a better option since you can control the packing process. 

What are the cons of Amazon FBM?

More work

FBM requires a lot more work on your part, as you're responsible for storing, packing, and shipping all orders. This can be a significant time and resource commitment. 

Handling returns and customer service 

Unlike FBA where Amazon handles customer service and returns, with FBM you are responsible for all aspects of customer service, including handling returns. This can be a significant commitment and can impact your Seller Feedback score if not handled well. 

Might not qualify for Prime 

Unless you're part of the Seller-Fulfilled Prime program, your products won't be eligible for Prime. This can be a significant disadvantage as many Amazon customers prefer to buy Prime products for the fast, free shipping. 

FBM vs FBA: What is the difference?

The main differences between Amazon FBM and FBA lie in who is responsible for what. 

With FBA, Amazon stores your products in their fulfillment centers, picks and packs orders, ships them to customers, and handles customer service and returns. In exchange, Amazon charges fees for their services. 

With FBM, you handle all of the above. You store your products, pick and pack orders, ship to customers, and handle customer service and returns. In exchange, you don't pay Amazon's FBA fees. 

Learn about Amazon FBA vs FBM to help you decide which option is best for your business. 

When is Amazon FBM better than FBA? 

While FBA is often the more popular choice, there are certain situations where FBM could be a better option. 

Large, heavy items 

For large, heavy items, the FBA fulfillment fees can be significant. If you can manage the fulfillment process in-house more cheaply, FBM might be a better choice. 

Low-volume sellers 

If you're selling low volumes of products, the FBA fees might not be worth it. In this case, FBM could be a more cost-effective choice. 

Existing fulfillment operation 

If you already have a fulfillment operation in place (such as your own warehouse), it might be more efficient and cost-effective to use FBM and utilize your existing infrastructure. 

Special handling requirements 

For products that require special handling or custom packaging, FBM gives you full control over the packaging and shipping process. 

How to sell on Amazon FBM 

If you decide that FBM is the right choice for your business, here are the steps to get started: 

  1. Create an Amazon seller account: If you don't already have one, you'll need to create an Amazon seller account. 
  2. Create a product listing: Create a product listing on Amazon for the products you want to sell. 
  3. Set up your shipping settings: Configure your shipping settings in Amazon Seller Central. You'll need to specify what shipping options you offer, your shipping rates, and your handling time. 
  4. Fulfill orders: When orders come in, it's up to you to pick, pack, and ship them within your specified handling time. 
  5. Customer service: Handle any customer inquiries, complaints, or returns professionally. 

Conclusion 

In conclusion, while Amazon FBM involves more work, it also gives you more control over your fulfillment process and can be more cost-effective in certain situations. It's important to carefully consider your options and decide which method is best for your business. 

If you need expert guidance, the team at ePlaybooks is here to help. 

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Frequently Asked Questions (FAQs)

What does fulfilled by merchant mean on Amazon?

Fulfilled by Merchant (FBM) on Amazon means that you, the seller, are responsible for storing, packing, and shipping the products directly to customers. So, you keep inventory in your own warehouse, or with a third-party logistics provider. 

What is the difference between fulfillment by Amazon FBA and fulfillment by merchant FBM?

The key difference between Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) is in who handles the storage, shipping, and customer service. 

With FBA, Amazon stores your products, picks, packs, ships them to customers, and handles returns and customer service while you pay Amazon fees for these services. On the other hand, with FBM, you store your inventory and handle all aspects of order fulfillment and customer service.

What does shipped with Amazon merchants mean?

Shipped with Amazon merchants means the order is fulfilled directly by the seller/merchant, not Amazon. In other words, the product is part of the Fulfilled by Merchant (FBM) program. With FBM, the seller stores the inventory and handles the packaging and shipping to the customer.

Who pays for shipping Amazon FBM?

In Amazon FBM (Fulfilled by Merchant), the seller is responsible for paying the shipping costs to deliver the product to the customer.

However, who ultimately bears the cost depends on how the seller sets up their listing:

  • If the seller offers free shipping, the shipping entirely falls on the seller. 
  • If the seller charges for shipping, the customer pays a separate shipping fee at checkout.

Sellers can pay carriers (like DHL, UPS, and FedEx) directly to deliver orders to customers.

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