Learn how to contact a seller on Amazon in easy steps. Get quick tips to send messages, ask questions, or resolve order issues directly with sellers.
Key takeaways:
To contact an Amazon seller before placing an order, go to the product page, and under the product’s title, check the seller’s name and follow the prompts to send a message. If you have already made a purchase and need to contact the Amazon seller, go to “Your Orders”, click on the seller’s name, and follow the prompts to send a message.
You can check an Amazon seller’s response from your email or the Amazon Message Center.
Do you have a question about a product, need help with an order, or want to resolve an issue directly with an Amazon Seller?
Contacting the seller can often be the fastest way to get answers. You might want to contact a seller for reasons like asking about product details not listed in the description, inquiring about shipping or delivery times, requesting a refund, replacement, or return, addressing issues with a product you’ve received, and so on.
In this article, we’ll walk you through how to contact a seller on Amazon, step by step.
How to contact an Amazon seller before placing an order
If you want to reach out to a seller before buying a product, perhaps to inquire about the product. Here’s how:
First, go to the product page and find the product you’re interested in on Amazon.
Click on the seller’s name: On the right side of the page (under the “Buy Now” button), you’ll see something like “Sold by [Seller Name] and Fulfilled by Amazon” or “Ships from and sold by [Seller Name]”. Click the seller's name.
Select ‘Ask a Question’: On the seller’s profile page, click the ‘Ask a Question’ button.
Choose a subject: Amazon will ask you to pick a topic related to your inquiry.
Write and send your message: Type your message in the provided box and hit Send. The seller will usually respond via email through Amazon’s messaging system.
How to contact an Amazon seller about an existing order
If you’ve already made a purchase and need to reach out:
Go to ‘Your Orders’: Click on Returns & Orders at the top of the Amazon homepage and scroll to the order related to the seller you want to contact.
Click ‘Problem with Order’ or ‘Get Help with Order’ and follow the prompts to select an issue category.
Select ‘Contact Seller’: Depending on the issue, you’ll see the option to message the seller.
Send a message: Lastly, type your message and submit it through Amazon’s message center.
How to check seller responses
After sending a message, the seller’s response will arrive in two places:
Your email inbox (linked to your Amazon account).
Your Amazon Message Center (you can access this by going to ‘Your Account’ > ‘Message Center’ on Amazon).
Amazon Message Center
Amazon’s Message Center is where you can view and manage all your communications with sellers. If you've contacted a seller or a seller has reached out to you, you will find their messages in your Amazon Message Center.
To access your Amazon Message Center:
Go to Amazon.com and hover over “Accounts & Lists” at the top right and click “Your Account.”
Here are a few tips that can help you get a quick and helpful response when you contact an Amazon seller:
Be clear and specific: Tell the Amazon seller exactly what you need, whether it’s a product detail, shipping update, or return issue. For example, instead of saying “I have a question,” say “I’d like to know if this item will be restocked.”
Include your order number (if needed): If you’re contacting them about an existing order, always include your order ID. This will help the Amazon seller quickly locate your purchase and provide accurate support.
Be professional and polite: Be respectful and straight to the point. A kind tone increases your chances of getting a prompt and helpful reply.
Choose the right message topic: When prompted by Amazon to pick a message category (like “Product Details” or “Order Issue”), select the one that best matches your reason. This routes your message correctly and speeds up resolution.
Cross-check your contact information: Ensure your Amazon email address is active so you don’t miss replies. You can also check messages in the Amazon Message Center.
Wait for a response: Many third-party sellers are small businesses or located in different time zones. Wait for at least 24–48 hours for a reply from the Amazon seller.
Attach a photo (if applicable): If there’s a problem with the product (like damage or defect), include a clear photo to help the seller understand and address the issue quickly.
Avoid sending multiple messages in a short time: Sending multiple inquiries can clutter the seller’s inbox. One well-written message is more effective than several scattered ones.
Be transparent: If something went wrong with your order, explain exactly what happened. Most sellers are willing to help when you’re transparent.
Escalate if needed: If you don’t get a reply or resolution, use Amazon’s A-to-Z Guarantee or contact Amazon Customer Service for help.
If you’re contacting an Amazon seller before you place an order, find the item on the product page, check the seller’s name, choose a message topic, and send a message via Amazon's Buyer-Seller Messaging system. If you are contacting an Amazon seller after you’ve placed an order, go to “Your Orders”, click ‘Problem with Order’ or ‘Get Help with Order’, follow the prompts, and send your message. If you don’t get a response from the Amazon seller or your issue is not resolved, you can contact Amazon Customer Service or file an A-to-Z Guarantee claim.
How do I contact a private seller on Amazon?
You can contact a private seller just like you contact any seller on Amazon. If you’re contacting an Amazon seller before you place an order, find the item on the product page, check the seller’s name, choose a message topic, and send a message via Amazon's Buyer-Seller Messaging system. If you are contacting an Amazon seller after you’ve placed an order, go to “Your Orders”, click ‘Problem with Order’ or ‘Get Help with Order’, follow the prompts, and send your message.
Why can't I find the contact seller on Amazon?
There may be a few reasons why you can’t find the “Contact Seller” option on Amazon:
If the item is listed as “Ships from and sold by Amazon.com”, there won’t be a seller profile to contact, because it’s Amazon itself. If this happens, you can contact Amazon Customer Service instead.
Sometimes the “Contact Seller” or “Ask a Question” button doesn’t appear clearly on the Amazon app.
Some private sellers might restrict direct contact (though this rarely happens. If this happens, you can still reach them by going to “Your Orders” > “Problem with Order.”
If a seller is suspended or leaves the platform, their contact option will disappear.
How do I find a seller on Amazon?
To find a seller on Amazon, search for an item the seller offers, and under the price or next to “Sold by [Seller Name]”, click their name. You can also search for an Amazon seller using the search bar. Lastly, if you’ve ordered a product from a specific Amazon seller, you can check your past orders and click on the seller’s name.
