Some years back, selling products online seemed incredibly futuristic. But fast forward to today, thanks to the advancement of technology, business owners can easily sell products online.
The Walmart marketplace is a growing platform, attracting over 100 million visitors each month. Walmart sellers can get their products in front of a wide audience and increase sales and profit.
But how can a seller track performance and grow on the Walmart online marketplace?
To sell products on Walmart effectively and stand out from the competition, you need to monitor and understand your Walmart seller metrics.
To help you start selling on Walmart effectively, we have created this guide on how to increase online business revenue by utilizing Walmart seller metrics.
The Walmart online marketplace offers a wide range of products to customers. Thanks to its innovative features, the platform gives customers a world-class shopping experience. Likewise, once you become a Walmart seller, you have access to the platform's large customer base and features that help you increase sales and revenue.
With Walmart seller metrics you can maintain a right standing with Walmart. Using data from your metrics, you can evaluate performance to ensure you are not selling below standard. Not only does it help you maintain a right standing with Walmart, but it also ensures you are ticking all the boxes for great customer service. This will help you attract new customers and retain repeat customers. It will also help you spot areas of your business that you need to work on to increase sales on Walmart.
Walmart Scorecard metrics provide insights on your performance as a Walmart seller. Knowing your performance as a seller is key to maintaining good product quality, good customer service, and an all-around successful business on Walmart. Let’s look at some of Walmart’s Scorecard metrics you need to keep in mind:
Order defects are issues that reveal a problem or problems associated with your product or service quality.
When selling on Walmart, you need to ensure you maintain an Order Defect Rate of 2% or lower. A 2% or lower Order Defect Rate means you are maintaining the minimum seller performance standard.
To calculate this, divide the number of defect orders by the total number of orders during a particular period. Take note that an order that has multiple defects still counts as one defective order.
What are some problems that count as order defects?
Canceling an order after Walmart receives it is considered defective. Some common reasons sellers cancel orders are pricing errors, listing errors, and out-of-stock inventory. To avoid canceling orders and disappointing customers, ensure your listing is top-notch and your prices are well synced. Also, monitor your inventory levels and avoid overstocking or understocking.
Walmart offers deliveries that range from Standard shipment of 2-5 business days, Expedited shipment of 1-2 business days, and Next day shipment of 0-1 business days. Walmart calculates your Expected Delivery Date (EDD) for every item based on your shipping option and other settings. Walmart will hold you responsible for this metric, so it is important to monitor and assess the performance of your shipping providers.
Product returns are common while selling on Walmart. However, you can reduce the rate of product returns by providing a well-detailed product listing, product image, and product quality.
When a customer contacts Walmart to make a complaint about your product, it affects your Order Defect Rate. To avoid customer complaints, you need to ensure good customer service and product quality at all times. Ensure your products gets to the Walmart ecommerce fulfillment center on time to avoid late deliveries. Also, ensure all fulfillment operations are intact for smooth running.
Once you get an order from Walmart, you are expected to include your Expected Ship Date (ESD). This date is the deadline for you to provide tracking information and confirm shipment. When you meet your Expected Ship Date, it is recorded as “Shipped on time”. Your Expected Ship Date is calculated considering the Order Cutoff Time and Fulfillment Lag Time. It is important to calculate and monitor your On-Time Shipment Rate to stay on time and deliver good customer service. Your On-Time Ship Rate should be >99% in 14 days.
Your Valid Tracking Rate should be >99% in 14 days. Once a customer makes an order, Walmart expects you to confirm the order and put in tracking information. This will help customers get a tracking number they can use to stay updated with the status of their order. If you fail to put your tracking information in, it can affect your overall Seller Scorecard. If you ship an order to your customer but fail to input tracking information, Walmart will interpret it as a failed order and send a refund to your customer. This means you will end up without payment or your item.
The Walmart Seller Center provides tools that allow you to monitor your seller metrics and seller performance altogether.
To get insights on your performance, follow these few steps:
Here are some other metrics you will see: Date range, Units measured, Color Key, and Use. With your scorecard metrics, you can monitor and improve performance.
Walmart also carries out some performance reviews and may suspend underperforming accounts. However, Walmart will not suspend your account without prior warning or enough time to improve.
If your account has been suspended for underperformance, you can send an appeal to Walmart Partner Support.
The Key performance report will give you a view of the following metrics: Date, Authorized Orders, Canceled Units, Gross Units, Gross Merchandise Volume, and Commission Charged.
You can also use the data provided to make weekly, monthly, and yearly comparisons to find out changes in sales performance.
On the other hand, the Conversion funnel report will give you insights into trends for various product categories. It shows you the path customers take in buying products. With this report, you can find out how many times customers viewed an item page, how many customers got to the checkout phase, and the total number of conversions. You can also filter your search for date and category.
You can get this report by clicking on Summary Reports under the Insights and Analytics in your Seller Center account.
With the Buy Box report, you can monitor sellers in your category that won the Buy Box. With this information, you can view their Item Price and Shipping Price. It is recommended that your price falls at the same price or lower than the Buy Box winner.
To get your Buy Box reports, simply click the Manage Items page and click on the Download icon to select and download the Buy Box reports.
With the Item report, you can view metrics like the product’s average rating, reviews count, and inventory count.
Walmart does not give a benchmark for ratings and reviews. However, it's best to maintain a review rating of 4 stars and above. For your product review count, aim to get 50 or more reviews for each item.
If your inventory count falls to zero, it means you are out of stock. Being out of stock delays orders and prevents you from winning the Buy Box. It is advisable to aim for an inventory count above zero to signal when you should restock your inventory. This report also shows the item and shipping prices of the Buy Box winner.
If your Walmart seller metrics are just not picking up, you may be missing out on a few things. Here are a few tips to help you boost your seller metrics, improve performance, sales and revenue.
To grow and expand your business on Walmart, it is important to take advantage of the data available. Monitoring seller metrics will help you improve customer acquisition, customer engagement, and customer retention.